Cisco Customer Success Manager (CSMS) (Certification)
Expand Your Skills to Help Drive Business Outcomes
The Cisco Customer Success Manager Specialist certification provides a solid framework, and a core set of proven fundamental skills and knowledge to deliver immediate value to the vendor/customer relationship.
To help customers achieve the value and utility that they expect, and to realize the outcomes, it is increasingly crucial for a customer advocate to take responsibility and ensure that the deployment, adoption, and follow on use of the product/service delivers on the up front, agreed upon and purchased business outcome.
The Cisco Customer Success Manager Specialist certification is valid for two years. To recertify, pass the current version of the DTCSM exam.